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Teleoperator in a France Telecom call centre

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Teleoperator in a France Telecom call centre

Teleoperator in a France Telecom call centre

In France Telecom, call centres are multiplying with information for mobile phone owners and telemarketing. Another centre will be set up to respond to Internet subscribers, creating jobs as a teleoperator. This "precarious" profession practised by the students has become a highly qualified trade which does not have a collective agreement on telecommunications but on the parent company. Reporting in Caen in the France Telecom call centre with the incumbent teleoperators, alternating with interviews with a France Telecom executive, Jack BRETON, director of the Lower Normandy Economic Expansion Committee (CÉBANOR) and a representative of the CFDT.

durée

01

 

min

 

48

 

sec

File : Call Centre: the remote business link

Publication date : 20 April 2000

Reference:
CN00001307160
Credits:
Producteur: France 3 Caen   -   Journalist : Lambard, Anne Charline  -  Photo Journalist : Reunif, Christian  -  Film Editor : Petit, Mickaël  -  Participant : Breton, Jack
Origin:
Normandy Midi   -   Producteur: France 3 Caen
Licence:
Turnkey

Reference:CN00001307160

Credits:Journalist : Lambard, Anne Charline-Photo Journalist : Reunif, Christian-Film Editor : Petit, Mickaël-Participant : Breton, Jack

Licence:
Turnkey
- use for cultural purposes and reserved for the actors of the network with a cultural vocation.
- in Digital Broadcasting and Events
- valid for 5 years.
editorial use
- for the purpose of informing the public or illustrating current events
- in digital distribution on its services,
- valid for 5 years.
- use for purposes of presentation and promotion of the image, brand, history, values of the Contracting Party's company
- or the case of the Beneficiary
- in digital distribution on its services and/or Events,
- valid for 1 year.
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